1. What is the Global Fan Package for the Singapore concert?

The Global Fan Package offers an exclusive and hassle-free concert experience for both international and local fans. It includes premium accommodations, concert tickets, exclusive merchandise, airport transfers, and additional perks designed for convenience and an unforgettable experience.

2. What is included in the Global Fan Package?

Each package includes:

Accommodation

 • Hotel: 3 Days & 2 Nights at Ibis Singapore Novena

 • Check-in: August 23, 2025 | Check-out: August 25, 2025

Concert Tickets

 • Package A: VVIP Ticket (includes Soundcheck access)

 • Package B: Platinum Ticket (includes Soundcheck access)

 • Package C: Gold Ticket (includes Soundcheck access)

Additional Inclusions

 • Exclusive Merchandise for Two (2) Persons

 • Complimentary Airport Transfers

 • Daily Breakfast for Two (2) Persons

3. Can I choose my concert seats?

No, specific seat locations will be randomly assigned within your designated section upon ticket confirmation.

4. Who is eligible to purchase the Global Fan Package?

The package is available to both local and international fans. However, it is specifically designed to offer convenience to international attendees traveling to Singapore for the concert.

5. How do I purchase the Global Fan Package?

Reservations open on March 21, 2025, at 9:00 AM (SGT).

Booking Process

 1. Visit the official booking page: www.1zentertainment.ph/sawglobalfanpackages/sg

 2. Select your preferred package.

 3. Provide the required details.

 4. Await confirmation: You will receive an email with confirmation details and payment instructions.

 5. Complete payment to finalize your booking.

⚠ Limited slots available! Once sold out, fans can still purchase regular concert tickets via SISTIC.

6. Are flights and visas included in the package?

No, guests are responsible for arranging their own flights and visa applications (if applicable).

7. How will I receive my concert tickets and merchandise?

All package inclusions, including concert tickets and merchandise, will be provided upon check-in at Ibis Singapore Novena. Further details will be included in the booking confirmation email.

8. Can I request dietary accommodations for hotel breakfast?

Yes, guests with dietary restrictions may inform the hotel staff upon check-in for necessary arrangements.

9. Can I bring an additional guest to stay in my hotel room?

No, each package is based on double occupancy (two persons per room). Any additional guests must be arranged directly with the hotel and may be subject to additional fees and availability.

10. Can I change the name of my companion?

Yes, the package is booked under your name only, and your companion can be updated at any time.

11. Can I extend my hotel stay?

Yes, additional nights may be booked directly with Ibis Singapore Novena, subject to room availability.

12. Can I resell or transfer my concert ticket?

Yes, ticket holders may transfer their concert ticket to another individual. However, 1Z Entertainment and DLM are not responsible for lost or resold tickets.

13. Can I opt out of the complimentary airport transfer?

Yes, you may arrange your own transportation. However, unused airport transfer services are non-refundable.

14. Can I book the package if I am traveling alone?

Yes, solo travelers may book the Global Fan Package but must pay the full package price, as the package is based on double occupancy.

15. Will my seat be next to my companion?

Yes, all ticket pairs booked under the Global Fan Package will be seated together.

16. Are senior citizen or PWD discounts available?

No, as this package is already offered at the lowest available rates, additional discounts are not applicable.

17. Does the package include travel insurance?

No, travel insurance is not included. Guests are encouraged to secure their own travel insurance if necessary.

18. How can I ensure I am booking through a legitimate source?

To avoid scams, please book only through official channels:

📩 Email: sg.saw2025tickets@gmail.com

🌐 Official Website: www.sistic.com.sg

⚠ Warning: Do not engage in transactions outside of these official platforms.

19. How can I contact customer service for assistance?

For any inquiries, please email sg.saw2025tickets@gmail.com.